Refund policy

Refund & Exchange Policy

At Qissaat, we want you to love your purchase. Please review our return and exchange terms before ordering.

UAE Orders

Returns

For eligible change-of-mind or sizing returns, please contact us within 7 days of receiving your order.

Items must be unworn, unwashed, undamaged and returned with their original tags.
A AED 20 return pickup fee applies.
Original shipping charges are non-refundable where legally permitted.
Eligible refunds are processed to the original payment method after we receive and inspect the returned item.
The return pickup fee will be deducted from the refund.

Exchanges

We offer eligible size or colour exchanges within 7 days of delivery, subject to product availability.

A AED 40 exchange fee applies, covering collection of the original item and delivery of the replacement.
Any difference in product price will be charged or refunded as applicable.
Replacements are dispatched after the original item has been received and inspected.
Pre-order replacements are subject to our usual 7–14-day delivery timeline.

International Orders

Due to international shipping costs and logistics, we do not offer routine physical returns or size/colour exchanges for international orders.

For eligible change-of-mind requests, we may offer store credit as a goodwill resolution, allowing you to keep the item without sending it back, where permitted by applicable law.

Store credit is calculated based on the eligible item value, excluding original shipping charges where legally permitted.

International customers remain entitled to any cancellation, refund or other remedies required by the consumer laws applicable to their purchase.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us promptly with your order number and clear photographs.

Where Qissaat is responsible, we will provide an appropriate resolution at no additional cost to you, including a refund or replacement where required by applicable law.

You will not be charged return pickup or replacement delivery fees for errors attributable to Qissaat.

Additional Conditions

All refunds are calculated using the actual amount paid after discounts.
Bundle discounts may be recalculated for partial voluntary returns.
Items must be checked before being approved for resale or restocking.
The 7-day voluntary request period does not limit mandatory statutory consumer rights.
Any applicable consumer protection rights take precedence over this policy.